Do you have any questions about our E-bikes?

Read the most frequently asked questions we get asked.

How soon can I cancel my reservation?
You can do this for free by 6pm the day before the rental.

How far do I get on a battery?
The battery life of a mountain e-bike depends on many factors. Ours are lithium-ion batteries, so they last longer than lead-acid batteries. However, the duration depends on the type of terrain, the weight of the rider and the level of assistance you set.

Isn't it dangerous to ride an e-bike? I'm afraid of the speed.
There is no danger: they are mountain bikes with assisted pedaling thanks to an electric motor. You choose the speed you want to go: the speed your legs allow! If you don't pedal, you'll stay still.

What happens if I run out of battery?
Our e-bikes have a motor that allows you to pedal freely even without the aid of a battery. It will be a little more tiring, but you'll make it! However, we will inform you about any charging points available on the route.

I don't know the routes, how can I do this?
Choose our guide! With everything you need for your excursion, you will be given a small guidebook to make the most of your day. Maps of the location are also available. If you want to live 100% of the experience, we recommend you to choose the guided tour package: you will have a professional guide at your disposal.

What happens if it rains?
We recommend that you pay close attention to the weather forecast before booking or contact our staff just in case.

NDidn't find the answer to your question?
Contact us and we will gladly respond to your requests


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